SHIP YOUR ORDER
All info to arrive to you fast around the world.
Shipping options with estimated delivery time and final cost are calculated and shown during checkout.
If your country is not listed as a shipping destination, please email us at info@mylongevitylife.com, and we'll explore alternative options for you.
Shipping questions
Where do you ship to?
We currently ship only within the European Union (EU). Unfortunately, we do not offer international shipping outside the EU at this time.
How long does shipping take?
Shipping times vary depending on your location within the EU. Standard shipping usually takes 3-7 business days, while express options may be faster.
How much does shipping cost?
Shipping costs depend on your country and the chosen shipping method. You will see the exact cost at checkout before completing your order.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over 150 EUR within the EU.
Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email so you can follow your package’s journey.
What shipping carriers do you use?
We work with trusted carriers such as [DHL, DPD, GLS, etc.] to ensure reliable and timely delivery within the EU.
Do you ship to PO boxes?
Unfortunately, we do not ship to PO boxes at this time. Please provide a physical address for delivery.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you may be able to change the shipping address. Please contact our support team as soon as possible.
What should I do if my order is delayed or lost?
If your order is delayed beyond the estimated delivery time, please contact us, and we will investigate the issue. If your package is lost, we will work with the carrier to resolve the situation and offer a solution.
What if my package arrives damaged?
If your package arrives damaged, please take pictures of the damage and contact our customer support team immediately so we can arrange a replacement or refund.
Returns questions
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, you can return it within this period for a refund or exchange.
Which products can be returned?
Only unused, unopened, and undamaged products in their original packaging are eligible for returns. Due to hygiene reasons, opened or used products cannot be returned.
How do I start a return?
To initiate a return, please contact our customer support at info@mylongevitylife.com. We will provide you with the return instructions and address.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How long does it take to process my refund?
Once we receive and inspect your return, refunds are typically processed within 14 business days. The refund will be issued to your original payment method.
Can I exchange an item instead of getting a refund?
Yes, if you prefer an exchange, please contact our support team, and we will assist you in selecting a replacement product.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us immediately with photos of the issue. We will arrange for a replacement or refund at no extra cost.
Do you offer refunds for shipping costs?
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
How will I receive my refund?
Refunds will be credited back to your original payment method. Depending on your bank, it may take a few business days for the amount to reflect in your account.
Can I return an item after the return period?
Unfortunately, returns are only accepted within the designated return period. If you have any concerns, please reach out to our support team for assistance.